Trends and Tools:

Business Process Management (BPM): Tools like Camunda, Appian, and Pega automate complex business processes, integrating various systems and workflows.

Integration Platforms as a Service (iPaaS): Tools like MuleSoft, Zapier, and Integromat automate data integration between disparate systems, enabling seamless workflow automation.

AI-Powered Workflow Automation: Solutions like Microsoft Power Automate and IBM Watson Orchestrate use AI to automate workflows, analyze data, and make recommendations.

Applications:

Customer Service: Automated ticketing and support processes to improve response times.
HR Processes: Automating onboarding, payroll, and employee management.
Sales and Marketing: Workflow automation for lead generation, nurturing, and CRM integration.