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### **6. Provisioning Errors**
**Common Issues:**
- Errors during initial device provisioning.
- Failure to assign profiles or policies to devices.

**Troubleshooting Steps:**
1. **Provisioning Workflow**:
- Review the provisioning steps on the IoTCC portal.
- Ensure profiles, such as APN settings and QoS policies, are correctly assigned.

2. **Bulk Provisioning**:
- For bulk provisioning, ensure the CSV or JSON file used follows the required format.
- Validate data consistency before uploading.

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### **7. Platform-Specific Errors**
**Common Issues:**
- Cisco IoTCC platform downtime or performance degradation.
- Missing features or configuration inconsistencies.

**Troubleshooting Steps:**
1. **Platform Status**:
- Check Cisco IoTCC’s status page or support portal for ongoing outages or maintenance.
- Contact Cisco Support for unresolved platform-specific issues.

2. **Version Updates**:
- Verify you are using the latest IoTCC features and configurations.
- Check release notes for changes impacting functionality.

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### **Gathering Logs for Support**
If errors persist, collect logs and diagnostics for escalation:
1. **Device Logs**: Capture logs from IoT devices for connectivity and application errors.
2. **API Logs**: Save API request and response logs.
3. **IoTCC Portal Logs**: Export relevant activity logs from the IoTCC dashboard.

### **4. Security and Access Errors**
**Common Issues:**
- Unauthorized access attempts flagged.
- SSL/TLS handshake failures during secure communication.

**Troubleshooting Steps:**
1. **Secure Communication**:
- Ensure IoT devices support TLS 1.2 or later.
- Check for mismatched certificates between devices and IoTCC.

2. **Firewall and VPN**:
- Verify that network firewalls are configured to allow IoTCC traffic.
- If using a VPN, ensure it supports IoTCC’s protocols.

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### **5. API Errors**
**Common Issues:**
- HTTP 4xx or 5xx errors during API calls.
- Specific error codes such as 403 (Forbidden), 404 (Not Found), or 500 (Internal Server Error).

**Troubleshooting Steps:**
1. **API Endpoints**:
- Double-check API endpoints for accuracy.
- Use tools like Postman or curl to test endpoints manually.

2. **Rate Limits**:
- Ensure you are not exceeding Cisco IoTCC API rate limits.
- Implement retry mechanisms with exponential backoff.

3. **Error Logs**:
- Review API response error messages for more details.
- Common Cisco IoTCC API errors include:
- INVALID_REQUEST: Syntax issues in API call.
- UNAUTHORIZED: Authentication failure.
- RESOURCE_NOT_FOUND: Invalid device ID or endpoint.

### **2. Data Transmission Errors**
**Common Issues:**
- Delayed or dropped messages between IoT devices and the cloud.
- Inconsistent or incomplete data received.

**Troubleshooting Steps:**
1. **Data Format**:
- Check if the device is sending data in the required format (e.g., JSON, XML).
- Ensure compliance with IoTCC message schema.

2. **Bandwidth and Latency**:
- Monitor cellular network bandwidth and latency.
- Upgrade the cellular plan if usage exceeds limits.

3. **Device Firmware**:
- Ensure the IoT device firmware is updated to the latest version.

### **3. Device Management Errors**
**Common Issues:**
- Inability to remotely manage or configure devices.
- Device status not syncing with the IoTCC dashboard.

**Troubleshooting Steps:**
1. **Management Agent**:
- Confirm the device has the correct management agent installed.
- Restart the agent and check logs for errors.

2. **Device Permissions**:
- Verify device permissions on the Cisco IoTCC portal.
- Ensure the account has proper rights to manage devices.

Cisco IoT Cloud Connect (IoTCC) is a platform that facilitates secure and reliable connectivity for IoT devices over cellular networks. Errors in Cisco IoTCC may arise due to configuration issues, device incompatibilities, network problems, or platform-specific limitations.

Below are common error categories in Cisco IoT Cloud Connect and tips to troubleshoot them:

### **1. Authentication and Connectivity Errors**
**Common Issues:**
- Invalid credentials during API access.
- Device not registered with the IoTCC platform.
- Connectivity failure between IoT device and IoTCC.

**Troubleshooting Steps:**
1. **API Key or Token Validation**:
- Ensure you are using the correct API key and secret token.
- Check for token expiration and renew if necessary.

2. **Device Registration**:
- Verify that the device is properly registered on the Cisco IoTCC portal.
- Cross-check the device IMEI or unique identifier in the portal.

3. **Network Connectivity**:
- Ensure the IoT device has active cellular connectivity.
- Confirm the APN (Access Point Name) settings match those configured in Cisco IoTCC.

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